FAQs
We provide top-quality house cleaning services that you can count on. Our fully vetted and insured cleaning staff are professionally trained to make your house sparkle. We love what we do and it shows in our quality and service.
Frequently Asked Questions
In case we come to your home on the day set for your appointment and there is no one to open the door and let us in, and because of this incident we are not able to do the cleaning, we will charge you an extra fee on your next cleaning.
In case you cancel your appointment and you are not able to reschedule in the same week, we will charge you an extra fee on your next cleaning.
It depends on the size of your home or office, we can choose to send only one cleaner, or in teams of at least two, and sometimes three.
We will bring all our own supplies (cleaning supplies, vacuum, rags, paper towels…). If there are any supplies that you would prefer us to use (for wood floors for example) feel free to let us know and we can use any supplies you will leave out for us.
After you set up recurring service, we’ll be there like clockwork on the date and time you choose. We will send a reminder email or text message the day before so you will be expecting us.
Yes, we can, just let us know how to get in.
Yes, we have a cleaning agreement with all estimates provided. The agreement pertains to our company‘s policies, details, and pricing
Pets are no problem. Any special details about your pets will be on your information sheet. We only ask that larger dogs that are unfriendly or aggressive are left in a room that will not be cleaned.
Payments have to be made before cleaning day or immediately after your cleaning is done through our invoicing system. Tips are not required but greatly appreciated. They can be left as cash for the cleaner or in the payment you make thorough our system.
No, you can leave a key for us to get in and we’ll handle it from there. Some of our clients leave their key under a mat, in the mailbox, at a front-desk, or somewhere else out of sight.
Each cleaning can vary the time. It depends on frequency (weekly, biweekly, monthly or one time cleanings). Also, the size of the house and the number of cleaners that will be there.
Our Move In/Out cleaning is designed to prepare an apartment or house for a new tenant; there’s typically more room to be vacuumed, more baseboards to be detail cleaned, more cabinet and drawer space to be cleaned, light fixtures, etc.